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Shipping & Returns Policy

Last Updated: May 26, 2026

Returns Policy

All Screens are FINAL SALE

Due to the custom nature of our products, we cannot accept returns or exchanges. Each screen is:

  • Built to your exact specifications
  • Hand-sewn with professional craftsmanship
  • Custom-finished based on your specific requirements

Because each screen is uniquely made for you, all sales are final. Please ensure your measurements and specifications are accurate before placing your order.

Shipping Policy

Production & Delivery Time

Custom screens are hand-made to order. Production and delivery typically takes 5-10 business days from the date your order is placed.

Current Production Delay

Due to seasonal demand and higher-than-usual order volume, current production and shipping is taking 2–4 weeks. Every screen is still hand-sewn to your exact specifications — thank you for your patience.

Free Shipping

We offer FREE delivery across Canada for all orders over $100.

Shipping Coverage

We currently ship to all provinces and territories across Canada.

Questions?

If you have any questions about our shipping or returns policy, please contact us at contact@trak18.com